Connected Government Plan

Mecklenburg County, North Carolina

Definition

Connected government (also known as e-gov, digital government, or online government) refers to the use of information technology to transform government operations, engage citizens, and provide government services. It is an enterprise's predominant customer service strategy and drives technology priorities and resources.

Benefits of connected government include better delivery of services to citizens, improved interactions with business and industry, citizen empowerment through access to information, increased trust through transparency, and more efficient and cost effective government.

Key Terms: open data, API, open standard, open source software

Interaction Scope

  • Government to Citizens (G2C)
  • Citizens to Government (C2G)
  • Government to Businesses (G2B)
  • Business to Government (B2G)
  • Government to Employees (G2E)
  • Employees to Government (E2G)
  • Government to Governments (G2G)

Implementation Scope

  • Information Layer: Digital information, including both structured and unstructured information (e.g., content).
  • Platform Layer: All the systems and processes used to manage the information.
  • Presentation Layer: Defines the manner in which information is organized and provided to customers.

Strategies

Strategies: Open, Responsive, Modern, Accessible, Governance

Actions